Privacy policy

Last updated: 3 September 2026

At Rosheli, we respect your privacy and committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you visit our website, place an order, upload photos or contact us.

Information We Collect

When you use our website or place an order, we may collect:

  • Your name, email address, phone number
  • Billing and shipping address
  • Photos you upload to create your personalised products.
  • Order details
  • Communications you send to us
  • Payment information (processed securely by our payment providers. Rosheli does not directly store your full credit or debit card details.

Your Uploaded Photos

Photos you upload are used only to create and fulfil your personalised Rosheli products and to assist with any order-related issues.

Uploaded photos may be stored securely within our website order records and secure cloud storage systems used to process your order.

We aim to delete uploaded production photos from our working cloud storage within 30 days after your order is completed, unless we need to retain them for longer to resolve an order issue or meet a legal requirement.

We will not sell your photos or use them for advertising, social media, promotional material or other commercial purposes without your permission.

Please only upload photos that you have the right or permission to use.

How We Use Your Information

We may use your personal information to:

  • Process, create and deliver your orders.
  • Communicate with you about your order.
  • Provide customer support and handle returns, refunds or enquiries.
  • Improve our website, products and customer experience.
  • Prevent fraud and maintain the security of our website.
  • Comply with legal and regulatory requirements.
  • Send you marketing communications where you have consented or where permitted by law.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided in the email.

Cookies, Analytics and Advertising

Our website uses cookies and similar technologies to operate the store, remember preferences, understand how customers use our website and improve our services.

We may also use analytics and advertising services, including services provided by Shopify, Meta or Google, to measure website activity and show relevant advertising.

You can manage cookies through your browser settings and, where available, through the privacy or cookie controls on our website.

Sharing Your Information

We only share personal information where reasonably necessary to operate Rosheli and provide your order. This may include service providers that help us with:

  • Website hosting and e-commerce services, including Shopify.
  • Payment processing.
  • Secure cloud storage and photo/order processing.
  • Delivery and shipping, including Australia Post.
  • Analytics, advertising and marketing.
  • IT and other services required to operate our business.

These providers may process information according to their own privacy policies.

We may also disclose information where required or authorised by Australian law.

Security and Retention

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes and comply with our legal obligations.

Correcting Your Information

You may contact us if you would like to request to correct information that is inaccurate or out of date.

You may also contact us if you have a privacy concern or complaint. We will review your request and respond within a reasonable timeframe.

Children's Privacy

Photos submitted by a parent, guardian or other authorised person may include children. These photos are handled in accordance with the photo privacy provisions described above.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal requirements. The latest version will always be published on our website with the updated date.

Contact Us

If you have questions or need more information about this Privacy Policy please Contact Us

This Privacy Policy is intended to reflect Rosheli's privacy practices and applicable Australian privacy requirements.