Shipping policy
Every Rosheli photo magnet is personalised and made especially for you. We carefully prepare and package each order before sending it on its way.
Where We Deliver
We currently deliver within Australia.
We hope to offer international delivery in the future, but for now we're focused on making sure our Australian customers receive the best possible experience.
Shipping Cost
We offer free standard shipping Australia-wide on all orders.
There are no additional standard shipping charges at checkout.
Production Time
Personalised Photo Magnets:
As every Rosheli order is personalised using your own photos, your magnets need a little time to be carefully created before they are shipped.
Orders are generally prepared and dispatched within 2-3 business days after your order has been successfully placed and your photos have been received.
Bulk & Event Magnets:
Each bulk pack features one photo or design repeated across all magnets. Because of the larger quantity, bulk orders require a longer production time.
Bulk orders are generally prepared and dispatched within 3–5 business days after your order has been successfully placed and your photo or design has been received.
During particularly busy periods, such as Christmas and other major holidays, production may take a little longer.
Delivery Time
Once your order has been dispatched, delivery times will depend on your location and the delivery service.
Please keep in mind that production time and delivery time are separate. Any estimated delivery timeframe begins after your order has been made and dispatched.
| Delivery area | Estimated delivery after dispatch |
|---|---|
| Sydney Metro | 2-3 business days |
| NSW Regional | 3–4 business days |
| Melbourne & Brisbane Metro | 2–3 business days |
| Canberra | 2 business days |
| Adelaide Metro | 2–4 business days |
| Perth Metro | 4–5 business days |
| Tasmania | 3–5 business days |
| Regional & remote Australia | 3–13 business days, depending on location |
Delivery times are estimates only and may occasionally be affected by circumstances outside our control, including postal delays, public holidays, severe weather or other carrier disruptions.
Tracking Your Order
Where tracking is available, you'll receive your tracking details once your order has been dispatched so you can follow its journey.
Please Check Your Delivery Address
Please make sure your delivery address is complete and correct before submitting your order.
If you notice an error after placing your order, please contact us as soon as possible. We'll do our best to update the address if your order hasn't yet been dispatched.
Once an order has been sent, we may not be able to change its delivery address.
Additional delivery costs resulting from an incorrect or incomplete address provided at checkout may be the customer's responsibility.
Delayed or Missing Orders
If your order hasn't arrived within a reasonable time after dispatch, please check your tracking information first.
If you're still concerned, contact us with your order number and we'll do our best to help investigate the delivery.
Questions About Your Delivery?
If you have any questions about shipping or an existing order, please get in touch through our Contact Us page.